Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions along with a prepaid shipping label. We'll process your refund once the return is received and inspected. 

What items are non-refundable?

  • Sale items.
  • Mystery items.
  • Free gift or promotional items.
  • Gift cards.
  • Shipping fees.

Need an exchange?

Once your return is authorized, you will receive an Instant Refund voucher. This voucher can be used in the same way as a store credit or discount code, allowing you to place a new order instantly rather than waiting for us to receive and process your return.

If you decide not to use the voucher, you will automatically be refunded for any unused balance once the return is received by our warehouse. Refunds are subject to a $5.99 processing fee.

Have more questions?

You can  email if you need further assistance. Be sure to include your name and order number, and we'll get back to you within 24 (business) hours.

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